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Terms and Conditions

Do I need to pay for a 1-2-1 Reading when booking?

Yes I require full payment on booking a 1-2-1 reading


What happens if I need to change the date of my booking?

If possible, we will transfer the booking to a mutually acceptable alternative date.


What if I need to cancel my booking?

If, for any reason, you have to cancel an agreed booking that you have paid for in full, this must be notified to Susan Devere and cancellation fees will apply as set out below.


Notice Given:

Less than 24 hours – Cancellation Fee: 100%

48 hours  – Cancellation Fee: 50%

More than 48 hours – Full Refund


We will do whatever we can to rebook you on another Reading / course and avoid cancellation fees.


What if we need to cancel your booking?

In the highly unlikely event that we need to cancel your booking we will give you as much notice as possible and either provide you with a full refund or transfer your booking to an alternative day.


What if there are changes to the course/ programme timetable

The programme timetable is understandably subject to change at little or no notice due to weather conditions, staff availability and other circumstances which are often beyond the control of Susan Devere.


If any event should occur, we will contact you as soon as possible to notify you of any changes, 


Is my personal data protected?

Yes. We will only use the personal information you provide to us to enable us to provide the services that we offer or to inform you about similar services which we provide unless you tell us that you do not want to receive this information.


We will not pass your personal details to third parties without your express permission unless required by law to do so.


No information given during a reading will be used in any way or passed on at any time. A 1-2-1 reading is 100% confidential and the information given by spirit is just meant for the sitter. 




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